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We are here to make your Overseas Purchase much easier, cheaper and safer. Fill out the form and our team will contact you as soon as possible.

Frequently Asked Questions

What service does BRaustralia offer / How does parcel forwarding work?

BRaustralia (Parcel Redirection) is an Australian company specialised in RECEIVE, STORAGE e SENDING products bought in Australia, New Zealand, and other countries in Asia and Oceania, to customers around the world.

How do I shop in Australia?

Register with us and after you receive your shopping address as if you live here in Australia. To make your purchases, please check that your credit card is enabled for international use. You also have the option to use Paypal if you do not have an international credit card. After payment simply use your BRaustralia address as the shipping destination for your orders.

How do I know if you have received my orders?

The online shop where you purchased should send you proof of delivery as well as a tracking number. You can track and know when we receive your order.

Don't worry, as soon as we receive your order in our warehouse we will let you know. After receiving each purchase we will send sms and email informing you of the receipt, as well as weight, photo(s) enter other items contained or added to your BRaustralia suite.

How do I pay shipping costs for my order?

After orders are received will be available to the customer in your stock to make the shipment, the amount of freight with our service fee is available to the customer directly in the shipping procedure on the site. This amount can be paid online using an international credit card or Paypal. After payment, your order will be shipped within 48 hours.

How long does it take to receive my orders

The average estimated delivery time varies from 15 to 30 working days. However, it is worth mentioning that shipping time may vary depending on several factors, such as shipping method, customs processing time, and also the deadlines of each Correios of each state in Brazil. You can also request additional service of insurance and tracking code to monitor shipments to their final destination

How does it work and/or do I have to pay taxes to receive my order?

Packages up to $ 50.00 U.S. dollars declared are tax exempt according to Brazilian law from person to person, above this value is taxed at 60% the declared value by the IRS, the tax should be paid via IDCORREIOSaccording to this step by step on tax system. More information visit https://apps.correios.com.br

What is the weight and size limit per shipment?

Maximum weight allowed is 20kg

Maximum permitted volume less than 197cm

Calculating as follows - (1 x largest side) + (2 x smallest side 1) + (2 x smallest side 2), and the largest side can not exceed the measure of (104 cm). Any questions send email to info@braustralia.com

I can pay for my purchases in installments

Unfortunately, only cash payments are accepted for purchases in Australia at the moment.

How do I know the cost of freight? 

Visit FREIGHT SIMULATOR on our website. You will be able to calculate the freight price and our service for each weight.

Do you offer insurance for my purchases?

Yes, you can request insurance at the time of shipment. The policy is approximately between 4 and 6% of the declared value of the purchase.

How to know if the iPhone model is compatible with the Brazilian model?

Go to support.apple.com/en_UK/specs/iphone. There you will find all the specifications about the devices and the models that work for example in Brazil.

Reviews & Testimonials

Munsy ManMunsy Man
23:50 31 Oct 22
Pricey rates BUT worth every penny. Excellent customer service and fast shipping! International priority express (EMS) from Australia to Seattle, WA only took a week. Would definitely use this. ... redirect service again. Don't hesitate to hit them up if you need help shipping items from Australia to the rest of the world. Thank you so much!!!read more
M KM K
00:16 31 Oct 22
What a great experience. Everything went so smoothly, from providing the mailing address to the shipping process. Thank you!
Tyler StokesTyler Stokes
00:51 31 Aug 22
Very easy way to access the Australian market and purchase products from vendors who do not ship abroad. The sign up is free, the warehousing, consolidation and shipping communications are quick and.. . easy. Buy in Australia and receive your purchase in your mailbox in no time. Highly recommended.read more
Lukas TrombachLukas Trombach
08:06 27 Aug 22
I had a great experience using Braustralia. I bought a phone and a pair of earbuds from Australia and needed to ship them to New Zealand. They sent me photos of the received items and processed. ... everything very quickly. I will definitely use Braustralia again next time I want to buy something in Australia!read more
Christian WalkerChristian Walker
05:32 20 Aug 22
First time ordering from Australia, wasn't sure what to expect. Everything was super smooth, straight forward and fast! Thanks so much, will definitely use again!
Nina FoxNina Fox
05:31 19 Aug 22
So easy to use and fast delivery with updates the whole way
Marvin HymansonMarvin Hymanson
12:30 15 Aug 22
Prompt service came weeks before expected. Worth paying the extra for the tracking.
Virginie MartinetVirginie Martinet
05:20 01 Jul 22
Perfect. Thank's a lot for all! After only1week my order has arrived in Switzerland! It's crazy!
Ranieri Von DentzschRanieri Von Dentzsch
12:22 22 Jun 22
It worked 100%, everything as expected!
Abirat SapkotaAbirat Sapkota
06:13 02 Jun 22
Thanks for helping me BRaustralia.
Jerome EsguebaJerome Esgueba
17:08 25 Mar 22
First time using BRaustralia, and it was amazing ! Great service from star to finish !I received my package in france under two weeks.
Peter MillerPeter Miller
09:22 12 Feb 22
Very fast, very helpful, good communication. Very easy to handle

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