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Frequently Asked Questions
BRaustralia (Parcel Redirection) is an Australian company specialised in RECEIVE, STORAGE e SENDING products bought in Australia, New Zealand, and other countries in Asia and Oceania, to customers around the world.
Register with us and after you receive your shopping address as if you live here in Australia. To make your purchases, please check that your credit card is enabled for international use. You also have the option to use Paypal if you do not have an international credit card. After payment simply use your BRaustralia address as the shipping destination for your orders.
The online shop where you purchased should send you proof of delivery as well as a tracking number. You can track and know when we receive your order.
Don't worry, as soon as we receive your order in our warehouse we will let you know. After receiving each purchase we will send sms and email informing you of the receipt, as well as weight, photo(s) enter other items contained or added to your BRaustralia suite.
After orders are received will be available to the customer in your stock to make the shipment, the amount of freight with our service fee is available to the customer directly in the shipping procedure on the site. This amount can be paid online using an international credit card or Paypal. After payment, your order will be shipped within 48 hours.
The average estimated delivery time varies from 15 to 30 working days. However, it is worth mentioning that shipping time may vary depending on several factors, such as shipping method, customs processing time, and also the deadlines of each Correios of each state in Brazil. You can also request additional service of insurance and tracking code to monitor shipments to their final destination
Packages up to $ 50.00 U.S. dollars declared are tax exempt according to Brazilian law from person to person, above this value is taxed at 60% the declared value by the IRS, the tax should be paid via IDCORREIOSaccording to this step by step on tax system. More information visit https://apps.correios.com.br
Maximum weight allowed is 20kg
Maximum permitted volume less than 197cm
Calculating as follows - (1 x largest side) + (2 x smallest side 1) + (2 x smallest side 2), and the largest side can not exceed the measure of (104 cm). Any questions send email to email@example.com
Unfortunately, only cash payments are accepted for purchases in Australia at the moment.
Yes, you can request insurance at the time of shipment. The policy is approximately between 4 and 6% of the declared value of the purchase.
Go to support.apple.com/en_UK/specs/iphone. There you will find all the specifications about the devices and the models that work for example in Brazil.
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